Terms & Conditions

Terms of Use – Twenty-Two Virtual Desk

Last updated March 5, 2024

This Terms of Use Agreement (“Agreement”) constitutes a legally binding agreement made between you, whether personally or on behalf of an entity (“user” or “you”) and Twenty-Two Virtual Desk and its affiliated companies (collectively, ‘Company” or ‘we” or ‘us” or ‘our), concerning your access to and use of the www.22virtualdesk.com website, as well as any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Website”). The Website provides the following service: We help connect virtual assistants from Mexico and Latin America with businesses in North America and around the world (“Company Services”). Supplemental terms and conditions or documents that may be posted on the Website from time to time are hereby expressly incorporated into this Agreement by reference.

Twenty-Two Virtual Desk makes no representation that the Website is appropriate or available in locations other than where it is operated by the Company. The information provided on the Website is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject the Company to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Website from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) are not permitted to register for the Website or use the Company Services.

YOU ACCEPT AND AGREE TO BE BOUND BY THIS AGREEMENT BY ACKNOWLEDGING SUCH ACCEPTANCE DURING THE REGISTRATION PROCESS (IF APPLICABLE) AND ALSO BY CONTINUING TO USE THE WEBSITE. IF YOU DO NOT AGREE TO ABIDE BY THIS AGREEMENT OR TO MODIFICATIONS THAT THE COMPANY MAY MAKE TO THIS AGREEMENT IN THE FUTURE, DO NOT USE OR ACCESS OR CONTINUE TO USE OR ACCESS THE COMPANY SERVICES OR THE WEBSITE.

Purchases & Payments

Twenty-Two Virtual Desk bills you through an online billing account for purchases of products and/or services. You agree to pay the Company all charges at the prices then in effect for the products you or other persons using your billing account may purchase, and you authorize the Company to charge your chosen payment provider for any such purchases. You agree to make payment using that selected payment method. If you have ordered a product or service that is subject to recurring charges, then you consent to our charging your payment method on a recurring basis, without requiring your prior approval from you for each recurring charge until such time as you cancel the applicable product or service. The Company reserves the right to correct any errors or mistakes in pricing that it makes, even if it has already requested or received payment. Sales tax will be added to the sales price of purchases as deemed required by the Company. The Company may change prices at any time. All payments shall be in U.S. dollars.

Refund Policy

All sales are final, and no refunds shall be issued.

User Representation Regarding Your Registration

By using the Company Services, you represent and warrant that:

•All registration information you submit is truthful and accurate.

•You will maintain the accuracy of such information.

•You will keep your password confidential and will be responsible for all use of your password and account.

•You are not a minor in the jurisdiction in which you reside or, if a minor, you have received parental permission to use this Website.

•Your use of the Company Services does not violate any applicable law or regulation.

You also agree to:

(a) Provide true, accurate, current, and complete information about yourself as prompted by the Website’s registration form.

(b) Maintain and promptly update registration data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or if the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, the Company has the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof).

Regarding Content You Provide

The Website may invite you to chat or participate in blogs, message boards, online forums, and other functionality and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to Twenty-Two Virtual Desk and/or to or via the Website, including, without limitation, text, writings, video, audio, photographs, graphics, comments, suggestions, or personally identifiable information or other material (collectively “Contributions”). Any Contributions you transmit to the Company will be treated as non-confidential and non-proprietary.

When you create or make available a Contribution, you thereby represent and warrant that:

•The creation, distribution, transmission, public display and performance, accessing, downloading, and copying of your Contribution does not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

•You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize Twenty-Two Virtual Desk and the Website users to use your Contributions as necessary to exercise the licenses granted by you under this Agreement.
•You have the written consent, release, and/or permission of each and every identifiable individual person in the Contribution to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of the Contribution in the manner contemplated by this Website.
•Your Contribution is not obscene, lewd, lascivious, filthy, violent, harassing, or otherwise objectionable (as determined by the Company), libelous or slanderous, does not ridicule, mock, disparage, intimidate, or abuse anyone, does not advocate the violent overthrow of any government, does not incite, encourage or threaten physical harm against another, does not violate any applicable law, regulation, or rule, and does not violate the privacy or publicity rights of any third party.
•Your Contribution does not contain material that solicits personal information from anyone under 18 or exploit people under the age of 18 in a sexual or violent manner and does not violate any federal or state law concerning child pornography or otherwise intended to protect the health or well-being of minors.
•Your Contribution does not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
•Your Contribution does not otherwise violate, or link to material that violates, any provision of this Agreement or any applicable law or regulation.

Contribution License

By posting Contributions to any part of the Website, or making them accessible to the Website by linking your account to any of your social network accounts, you automatically grant, and you represent and warrant that you have the right to grant, to Twenty-Two Virtual Desk an unrestricted, unconditional, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, such Contributions, and to grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels. Such use and distribution license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, and logos, personal and commercial images you provide. Twenty-Two Virtual Desk does not assert any ownership over your Contributions; rather, as between us and you, subject to the rights granted to us in this Agreement, you retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions.

Twenty-Two Virtual Desk has the right, in our sole and absolute discretion, to:

•Edit, redact or otherwise change any Contributions.
•Re-categorize any Contributions to place them in more appropriate locations.
•Pre-screen or delete any Contributions that are determined to be inappropriate or otherwise in violation of this Agreement.

By uploading your Contributions to the Website, you hereby authorize Twenty-Two Virtual Desk to grant to each end user a personal, limited, non-transferable, perpetual, non-exclusive, royalty-free, fully-paid license to access, download, print, and otherwise use your Contributions for their internal purposes and not for distribution, transfer, sale, or commercial exploitation of any kind.

Guidelines For Reviews

Twenty-Two Virtual Desk may accept, reject, or remove reviews at its sole discretion. There is no obligation to screen or delete reviews, even if they are considered objectionable or inaccurate. Reviewers should adhere to the following criteria: (1) reviewers should have firsthand experience with the person/entity being reviewed; (2) reviews should not contain offensive language, profanity, abusive, racist, or hate language; discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; or references to illegal activity; (3) reviewers should not be affiliated with competitors if posting negative reviews; (4) reviewers should not make any conclusions as to the legality of conduct; and (5) reviewers may not post any false statements or organize a campaign encouraging others to post reviews, whether positive or negative. Reviews are not endorsed by Twenty-Two Virtual Desk and do not represent the views of the company or any affiliate or partner. Twenty-Two Virtual Desk does not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, the reviewer hereby grants Twenty-Two Virtual Desk a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

Submissions

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information about the Website or the Twenty-Two Virtual Desk services ("Submissions") provided by you to the company are non-confidential. Twenty-Two Virtual Desk, as well as any designee of the company, shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

Prohibited Activities

You may not access or use the Website for any purpose other than that for which Twenty-Two Virtual Desk makes it available. The Website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by the company. Prohibited activity includes, but is not limited to:

•Attempting to bypass any measures of the Website designed to prevent or restrict access to the Website or any portion of the Website.
•Attempting to impersonate another user or person or using the username of another user.
•Sharing any of the data obtained through our services with any third parties, including sharing contact information of our virtual assistants (VAs) outside of your company/organization.

•Hiring any of our virtual assistants (VAs) outside of the platform without providing the required paid membership subscription to do so.
•Engaging in criminal or tortuous activity.
•Deciphering, decompiling, disassembling, or reverse engineering any of the software comprising or in any way making up a part of the Website.
•Deleting the copyright or other proprietary rights notice from any Website content.
•Engaging in any automated use of the system, such as using any data mining, robots, or similar data gathering and extraction tools.
•Harassing, annoying, intimidating, or threatening any Twenty-Two Virtual Desk employees or agents engaged in providing any portion of the services to you.
•Interfering with, disrupting, or creating an undue burden on the Website or the networks or services connected to the Website.
•Making any unauthorized use of the services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email or creating user accounts by automated means or under false pretenses.
•Selling or otherwise transferring your profile.
•Systematic retrieval of data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from Twenty-Two Virtual Desk.
•Tricking, defrauding, or misleading the company and other users, especially in any attempt to learn sensitive account information such as passwords.
•Using any information obtained from the Website to harass, abuse, or harm another person.
•Using the services as part of any effort to compete with Twenty-Two Virtual Desk or to provide services as a service bureau.
•Using the Website in a manner inconsistent with any and all applicable laws and regulations.
•Intellectual Property Rights.

The content on the Website ("Company Content") and the trademarks, service marks, and logos contained therein ("Marks") are owned by or licensed to Twenty-Two Virtual Desk and are subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. Company Content includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics. All company graphics, logos, designs, page headers, button icons, scripts, and service names are registered trademarks, common law trademarks, or trade dress of Twenty-Two Virtual Desk in the United States and/or other countries. The trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion.

Clients & Virtual Professionals Portal (V22 Portal) Terms & Conditions

All Clients & Virtual Professionals engaging in active agreements with our Company acknowledge and agree to the following:

1. Request for Changes to Billing or Payments:

Clients & Virtual Assistants must utilize the Twenty-Two Virtual Desk email (info@22virtualdesk.com) for any modifications to their standard agreement within the Company’s billing and payment cycles.

No modifications will be accepted via phone, email, SMS, or any other form of communication.

2. Timeline for Changes Approval:
Changes to billing or payments must be requested within the specified deadlines outlined in the Contract and the company’s onboarding process.

Late requests will be applied to the next payment cycle as a credit or debit, adhering to the standard agreement’s payment terms.

Privacy Policy

We prioritize user privacy. Please review the Company Privacy Policy. By utilizing the Website or Company Services, you consent to the transfer and processing of your personal data in the United States, and you agree to the terms outlined in our ~~Privacy Policy.~~

Terms and Termination

This Agreement remains effective during your use of the Website or Company Services. You may terminate at any time through account settings or by contacting us.

The Company reserves the right to deny access or terminate this Agreement without notice for any reason, including breach of terms. To protect the Website's integrity, certain IP addresses may be blocked at our discretion.

Provisions necessary for fulfilling the Agreement’s purposes survive termination.

Modifications

•To Agreement: The Company may modify this Agreement. Changes will be posted on the Website, and your use after modifications implies acceptance.

•To Services: The Company reserves the right to modify or discontinue the Company Services, with or without notice.

Disputes

•Between Users: The Company is not obligated to intervene in user disputes. Users release the Company from claims related to such disputes.

•With Company: This Agreement is governed by the laws of California. Disputes may be resolved through informal negotiation or binding arbitration.

Corrections

We reserve the right to correct errors on the Website without notice.

Disclaimers

The Company disclaims responsibility for user-generated content and does not endorse third-party content. Your use of the Website and Company Services is at your own risk.

Limitations of Liability

The Company, its directors, employees, or agents are not liable for direct, indirect, or consequential damages arising from your use of the Website or Company Services.

Indemnity

You agree to defend and indemnify the Company from third-party claims arising from your use of the Company Services or breach of this Agreement.

Notices

Notices to the Company should be sent via email. Users must keep contact information current.

User Data

While routine backups are performed, users are responsible for data transferred to the Website. The Company assumes no liability for data loss.

Electronic Contracting

Your use of the Company Services implies agreement to enter into electronic agreements and transactions.

Electronic Signatures

Electronic signatures on Twenty-Two Virtual Desk are not authenticated.

Miscellaneous

This Agreement constitutes the entire agreement. The failure to enforce any provision does not waive rights. The Agreement may not be assigned without consent. Users waive defenses based on the electronic form.